Enterprise

support &

maintenance

MAINTENANCE

We believe that professional maintenance and support is the right way to reduce software system TCO and ensure useful improvements and optimization steps. This is not only about availability of single units and modules it is about making sure that the entire IT-infrastructure is cost-effective and runs smoothly and reliably.

 Perfective maintenance
SVMS can enhance, re-engineer or customize your solution, tackling minor and major issues that trouble or hamper system performance and functionality.

 Adaptive maintenance

Adaptive maintenance delivered by the SVMS team ensures that your software and hardware work stably and reliably in the new, altered environment.

 Scheduled maintenance

This service enables facilitated updates & releases management to ensure that your system or application stays in line with the latest technology, ahead of competition.

 Full cycle services

SVMS software maintenance services ensure all-round support – from impartial software assessment & consulting to 24/7 IT system maintenance. SVMS releases your company’s staff of routine tasks and helps to optimize IT costs.

 Seasoned team

Our team of professionals with narrow specialization in software maintenance and support is uniquely qualified to solve the most difficult software problems and issues.

 Out-of-the-box expertise

Our dedicated software maintenance team stays in line with the cutting-edge technology tendencies, which ensures maximum uptime of your application and its dynamic compliance with the industry standards.

 Budget flexibility

Our maintenance and support outsourcing options comprise great flexibility: you pay only for the services you need and when you need them. As your maintenance needs change, SVMS offers a wealth of options to switch to.

SERVICES

• Software support

• Application maintenance

• System monitoring

• Pre-support audit

• DevOps solutions

THIRD PARTY APPLICATION TAKEOVER

SVMS carries out complete 3rd party application takeover and maintenance.

1. Handover

• Safe knowledge transfer from the current IT team to SVMS

• Architecture and code audit

• Related documentation audit

• Functional and performance testing and results analysis

2. Remedy activities

• Hot fixes

• Performance tuning

• Missed documentation replenishment

• Improvements planning

3. Maintenance & support

• Online help desk and support service

• Scheduled and on-demand updates

• Issue tracking and cause removal

• Backup and recovery